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Remanence offers a 30-day warranty on all products, unless the product description or checkout states a different term. If there's any doubt about which term applies, the one more favorable to the customer prevails. Sale and discounted items carry a 15-day warranty. All warranty terms start on the date the product is delivered, and our quality team will review each claim and reply within 8 business days.

If a product has a manufacturing defect confirmed by Remanence, we'll repair it when possible. If it can't be repaired, or has already been repaired, we'll replace it with the same or a similar product, or refund the purchase price, as the customer prefers.

The warranty doesn't cover damage caused by force majeure, accidents, third parties, or misuse by the customer or unauthorized persons.

1.1 Warranty requirements

• Garments sent in under warranty must be washed before the claim is submitted.
• Send warranty claims to serviciocliente@remanence.com. Customer service hours: Monday to Friday, 8 a.m. to 5 p.m. (GMT-5).
• Products bought from authorized Remanence retailers follow that retailer's warranty and returns policy.

You can request a return within 30 days of delivery.

2.1 Return requirements

• Write to serviciocliente@remanence.com with your order number, your invoice and the reason for the return.
• Ship the product within 5 business days of notifying us.
• Products must come back in perfect condition, with all tags attached and in their original packaging.
• If a product has been altered or handled in a way that prevents us from checking its condition or performance, Remanence may decline the refund or replacement.
• Requests made after the deadline, or for items in poor condition or showing signs of misuse, will be declined.
• We'll send you the instructions to ship the product back to us.
• Once we receive the returned item, we have up to 30 calendar days to issue your refund.
• Products bought from authorized Remanence retailers follow that retailer's returns and warranty policy.

You can exchange a product for another of equal or higher value, paying the difference. Each product can be exchanged once.

Request your exchange within 30 days of delivery by writing to serviciocliente@remanence.com.

We only accept exchanges of unused products in perfect condition, with their original packaging.

Accessories and underwear are excluded.

Approved exchanges are subject to stock.

If you receive a product that doesn't match what was described on the site when you bought it, you can request an exchange within 2 business days of delivery.

Send clear photos of the wrong product and your order number to serviciocliente@remanence.com.

Once we confirm the error, we'll send you a return shipping label and arrange the pickup at the original delivery address.

We'll ship the right products within 7 days of receiving the returned item.

You can cancel all or part of your order at any time before it ships by writing to serviciocliente@remanence.com.

We'll refund the amount paid within 15 business days of receiving your cancellation request.

If the order has already shipped, it's handled as a return, and shipping costs and any duties or taxes will be deducted from the refund.

Once your return or exchange is approved, we'll email you the instructions and the shipping details to send the item back.