FAQ
Shipping & delivery
What are the shipping options and delivery times?
We ship with FedEx. Orders arrive 5–10 business days after payment is confirmed.
Shipping is free on orders over USD 280. Below that, it's USD 20 to the United States, Puerto Rico and Canada, and USD 30 to every other country we ship to.
See the shipping policy for details.
How can I track my order?
Once your order ships, you'll get an email with your FedEx tracking number and link.
Do you ship internationally?
Yes. We ship with FedEx to 12 countries in the Americas.
How long does it take for my order to arrive?
5–10 business days after payment is confirmed.
What should I do if my order hasn't arrived?
Check the FedEx tracking link in your shipping email. If something looks wrong, write to us at serviciocliente@remanence.com.
Which countries do you ship to?
United States, Canada, Mexico, Puerto Rico, Chile, Peru, Uruguay, Costa Rica, El Salvador, Guatemala, Honduras and Nicaragua.
Returns & exchanges
What is your returns and exchanges policy?
All products carry a 30-day warranty (15 days on sale items). See Returns, exchanges & warranty for the full conditions.
Can I change or cancel my order after placing it?
Write to serviciocliente@remanence.com before your order ships. If it has already shipped, you can request a return; shipping costs and any duties or taxes will be deducted from the refund.
How do I return an item?
Write to serviciocliente@remanence.com with your order number and the reason for the return. We'll reply with the next steps.
Items must come back unused, with all tags attached and in their original packaging.
All products carry a 30-day warranty (15 days on sale items). See Returns, exchanges & warranty for the full conditions.
Can I exchange an item for a different size or color?
Yes. Write to serviciocliente@remanence.com with your order number and the size or color you'd like. Exchanges are subject to stock.
Items must be unused, with all tags attached and in their original packaging. Accessories and underwear can't be exchanged.
How long does a return take to process?
For exchanges, we ship the new item within 7 days of receiving the return. For refunds, we process the payment within 30 calendar days of receiving the item.
How do I send my item back?
Once your return or exchange is approved, we'll email you the instructions to ship the item back.
Sizing & fit
How do I find my size?
Each product page has its own size chart, based on the garment's fit. Compare it with your measurements. If you're between sizes, go up for a looser fit or down for a closer one.
Do you have a size guide?
Yes. You'll find the size chart for each garment on its product page.
What if the product doesn't fit or the size is wrong?
No problem. Write to serviciocliente@remanence.com with your order number and tell us what happened, and we'll help you with an exchange or a return.
All products carry a 30-day warranty (15 days on sale items). See Returns, exchanges & warranty for the full conditions.
Payment, customer service & account
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover and PayPal. You'll see the full list at checkout.
Is it safe to use my credit card on your site?
Yes. We work with established payment processors to keep every transaction secure.
How can I contact customer service?
Visit our Contact page.
What are your customer service hours?
Monday to Friday, 8 a.m. to 5 p.m. (GMT-5).
How do I create and manage my account?
You can create an account here.