International shipments:

·         Coverage: We currently ship to Canada, Chile, Costa Rica, El Salvador, the United States, Guatemala, Honduras, Mexico, Nicaragua, Peru, Puerto Rico, and Uruguay.

·         Cost: Remanence will cover shipping costs for orders over 280 USD for all countries. For orders under 280 USD, we will charge 20 USD for the United States, Puerto Rico, and Canada, and 30 USD for Chile, Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Peru, and Uruguay.

·         Courier: FedEx

·         Tracking: All international shipments have tracking visibility, allowing you to monitor the progress of your order in real time.

·         Changes to delivery address: Once the order has been placed, any costs arising from changes to the delivery address will be borne by the buyer.

2. Delivery times:

• Delivery Times: Delivery times: For orders containing products in stock, the estimated delivery time is between five (5) and ten (10) business days from the date of payment confirmation by the Remanence team. These delivery times are calculated automatically at checkout based on your location and may vary depending on the delivery address (for secondary cities, delivery times will be longer). In addition, the above times may be extended due to possible customs inspections depending on the destination. You will be informed of any delays in a timely manner.

 3. Shipping notification:

In accordance with Remanence's internal policies, once the total amount of your purchase order has been processed and payment has been made, the Remanence team will proceed to ship your order. We will notify you by email when the shipment is ready to proceed, attaching the delivery note number corresponding to each shipment along with a scanned copy of the documentation corresponding to the shipment in question (commercial invoice, packing list, certificate of origin). 

4. Deadlines for sending and receiving documents for shipping:

When you are responsible for providing the documentation for shipping, the Remanence team will contact you to coordinate the logistics of shipping your order. You will have twenty-four (24) hours to send the documentation so that the shipment can be processed.

5. Partial shipments:

At this time, Remanence does not accept partial shipments.

6. Order tracking:

The Remanence team will provide the tracking number for the purchase order shipment and will be responsible for tracking the shipment and notifying you of any anomalies or irregularities with the shipment of your order. Likewise, the Remanence team will be responsible for finding a prompt solution to any problem with the shipment, according to its responsibility based on the terms of negotiation applied to said shipment.

7. Closing conditions

7.1.  In stock:

• Purchase order approval: Each time your financial institution approves a purchase order for products that are in stock for immediate shipment, you will be notified of your payment approval and your order will be processed.
• Shipping: Once payment has been confirmed, the Remanence team will proceed to dispatch the purchase order.

7.2.  Pre-order:

• Purchase order approval: Whenever your financial institution approves a purchase order for products that are out of stock and/or not available for immediate shipment, you will be notified of your payment approval, and production of your order will begin. The delivery time can be up to 30 calendar days.
• Payment: For advance orders, payments will be made 100% in advance.
• Shipping: Once payment has been confirmed, the Remanence team will proceed to ship the purchase order.

8.Responsibility, Risks, and Scope

Purchase orders are covered under negotiation terms (Incoterms 2020) that define the responsibilities of the buyer and seller in the export process, whereby Remanence transfers the risks and costs to you. Remanence shall not be liable for any additional costs, whether direct or indirect, that may be incurred in shipping the goods outside the agreed terms.

Remanence will only negotiate under Incoterms 2020 DDP for shipments to the United States. Below are the general terms for each

        8.1. Seller's responsibilities under DDP:

• Prepare the shipment according to your specifications and the regulations of the destination country, as informed by you, and deliver the goods with the necessary documents for the export process.

• Arrange transportation at origin.

• Coordinate the export process at origin, including exit costs.
  
• Arrange and pay for international transportation and insurance.
  
• Pay arrival expenses.
• Coordinate the import process at destination, including arrival costs.
• Coordinate transportation within the destination country to your facilities.

• In case of theft or loss during transportation, the seller is liable.

• If the shipment arrives with apparent physical damage to the box or is open, the buyer must immediately notify the seller, sending proof and specifying the missing items. The seller is responsible for this.
  
  8.2. Seller's responsibilities under DDP:
  
  
• Pay the balance of the commercial invoice within the agreed terms.
• Be attentive to import notifications and respond to customs notices in a timely manner.

• Provide the seller with all the information necessary for the export process.

• If the goods are returned to origin because the buyer does not respond to notices from the customs office at destination, all return costs will be borne by the buyer.

• If the shipment arrives with apparent physical damage to the box or is open, the buyer must immediately notify the seller, sending proof and specifying the missing references. Responsibility depends on the agreed Incoterm.
  
  For purchases in Mexico, Canada, Chile, Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Peru, Puerto Rico, Uruguay, and other countries, negotiations will be conducted under Incoterms 2020 DAP.